Shipping & Delivery
Ikai is a make-to-order brand and each piece is made especially for you when ordered on our online store. Estimated dispatch time for each product is mentioned on the product page. Orders are usually dispatched within 6-8 weeks.
Once ordered, you will receive an email confirming the details of the order – product(s) ordered and delivery time. All orders are made in-house and shipped from our studio in New Delhi, India and will be delivered to the shipping address mentioned at checkout.
We ship worldwide using trusted delivery partners like DHL, Fedex and Aramex.
Once shipped, you will receive a shipment confirmation email with the tracking number and link to shipment partner website for tracking. Your order can be tracked using the tracking number on the shipping agency’s website.
Please note that the current delivery timeline is affected due to the Coronavirus pandemic.
SHIPPING WITHIN INDIA
We offer free shipping for all orders within India through registered courier companies.
For deliveries within India taxes and duties are included in the price of the products listed on the Webshop.
The shipping cost is calculated at the time of placing the order depending on the destination, weight and volume of the products purchased. We charge between INR 1500 to 3000 for international shipping. We also offer free shipping for orders above INR 35,000/-
For deliveries outside India, custom duties and local taxes are not included in your order, and are over and above any shipping and handling charges paid at checkout. These have to be paid by the customer to our shipping partner (DHL, Fedex, Aramex etc.) at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
Incase our shipping partner is unable to deliver the shipment due to non-receipt by consignee or incorrect contact details and address (as provided by the customer) and the shipment is returned to us in India, the cost of custom duties, local taxes and shipment return are to be paid by the customer.
CHANGES / CANCELLATIONS
If you wish to cancel your order, you may write to us within 24 hours of placing the order at firstname.lastname@example.org. The payment will be returned in the same mode as received within 14 working days. Once an order goes into production, cancellation and refund is not possible.
Please note that our delivery timeline does not include unforeseen delays due to natural disasters, war, calamity, epidemic or situations outside of our control. In such circumstances, your order will be processed and dispatched after our production and supply chain resumes smoothly when any of the above events have passed.